Service Policy
Last updated: 16 May 2026
1. Our commitment
UKEXPO BASICS is a Slough-based essentials label for premium cotton T-shirts and fleece hoodies. We describe every listing by GSM, fit, and fabric so you can buy the same weight again and again — without trend-led surprises.
Legal terms are in our Terms and Conditions, Shipping Policy, Returns Policy, and Payment Policy.
2. Contact
Email: info@ukexpoholdingsltd.com
Telephone: +44 1344 456117 — Monday to Friday, 9:00–17:00 UK time (excluding public holidays).
Post: UKEXPO HOLDINGS LTD, 34 Elliman Avenue, Slough, Berkshire, SL2 5BG.
3. Response times
- Email: acknowledgement within one business day; most queries within three business days.
- Order requests: stock and payment confirmation typically within 1–2 business days.
- Complaints: acknowledgement within one business day; full response target 14 days.
4. Product advice
We list GSM for tees and hoodies, pre-shrunk status, and size chart measurements. We can help you choose between lightweight tees and 180g+ fleece, or between relaxed and regular fit — email chest and height measurements if between sizes.
Natural cotton may vary slightly between dye lots; this is not a fault. Advice is given in good faith but cannot guarantee fit for every wearer.
5. Bulk and repeat orders
For team kits, uniforms, or repeat replenishment, email us with quantities and sizes. We confirm stock and may offer consolidated shipping or invoicing for approved business accounts.
6. Order changes
Contact us immediately to change address, size, colour, or cancel before dispatch. After dispatch, see Returns Policy.
7. Complaints
- Email info@ukexpoholdingsltd.com with subject "Complaint", order number, and details.
- We review records, tracking, and photos.
- We propose a fair remedy under consumer law.
8. Accessibility
Contact us for product information in an alternative format.
9. Related policies
10. Updates
Date above shows the current Service Policy.