Privacy Policy

1. Introduction

UKEXPO HOLDINGS LTD, trading as UKEXPO BASICS ("we", "us", or "our"), respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit ukexpoholdingsltd.com, submit an order request, or contact us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable UK law.

Data controller: UKEXPO HOLDINGS LTD, company number 14524785. Registered office: 34 Elliman Avenue, Slough, Berkshire, SL2 5BG, United Kingdom. Email: info@ukexpoholdingsltd.com. Telephone: +44 1344 456117.

2. Who this policy applies to

This policy applies to website visitors, customers who place order requests or purchases, individuals who contact customer service, newsletter subscribers (where offered), and business partners who provide personal data to us.

If you provide another person's delivery details, you confirm you have their permission and have made them aware of this policy where appropriate.

3. Personal data we collect

Identity and contact data — name, billing and delivery addresses, email, and telephone number.
Order data — products (including size, colour, and GSM where selected), quantities, prices, payment status, and order references.
Basket and session data — items in your basket and session identifiers.
Communications — sizing, bulk order, or returns correspondence.
Marketing data — preferences and consent or opt-out records.
Technical data — IP address, browser type, pages viewed, and cookie data (see Cookie Policy).
Fraud prevention data — signals used to review suspicious orders.

We do not ask for special category data. Please do not send unnecessary sensitive information.

4. How we collect data

Directly from you — checkout, contact forms, email, or telephone.
Automatically — cookies and server logs on ukexpoholdingsltd.com.
From third parties — payment processors, carriers, and analytics providers (with consent where required).

5. Legal bases

Contract — to process orders, deliver tees and hoodies, and provide support.
Legitimate interests — to operate our website, prevent fraud, and improve our range.
Legal obligation — tax and accounting records.
Consent — optional cookies and marketing email where required.

6. How we use personal data

Confirm order requests, arrange payment, dispatch cotton T-shirts and fleece hoodies, and handle returns.
Advise on GSM weights, fits (S–3XL), and size charts.
Maintain accurate product specifications on our website.
Improve site performance and customer experience.
Prevent fraud and meet legal obligations.

7. Marketing

We may email updates on new weights, colours, or restocks only with opt-in or permitted soft opt-in. Every email includes unsubscribe. Opt out via link, info@ukexpoholdingsltd.com, or post to our registered address.

8. Cookies

See our Cookie Policy for categories and consent controls.

9. Sharing data

We share data with carriers, payment providers, IT suppliers, and advisers under appropriate terms. We do not sell personal data.

10. International transfers

Data is mainly processed in the UK. If any provider processes data abroad, we use UK adequacy rules or approved safeguards.

11. Retention

Order and tax records — typically up to seven years.
Customer service — usually up to three years after closure.
Marketing — until unsubscribe plus suppression record.
Technical logs — generally up to twelve months.

12. Security

We use HTTPS and organisational safeguards. Card payments use PCI-compliant partners; we do not store full card numbers.

13. Your rights

You may request access, rectification, erasure, restriction, portability, or object to certain processing, and withdraw consent. Email info@ukexpoholdingsltd.com — we respond within one month in most cases. You may complain to the ICO at ico.org.uk.

14. Children

Our services are intended for adults (18+). We do not knowingly collect children's personal data. Contact us to request deletion if you believe a child submitted data.

15. Automated decisions

We do not make solely automated decisions with legal or similarly significant effects. Fraud checks may use automated signals reviewed by staff.

16. Third-party links

External sites have their own privacy practices.

17. Changes

We may update this policy; the date above is the current version.

18. Contact

UKEXPO HOLDINGS LTD (UKEXPO BASICS)
34 Elliman Avenue, Slough, Berkshire, SL2 5BG
Email: info@ukexpoholdingsltd.com
Telephone: +44 1344 456117