Returns Policy

1. Introduction

This Returns Policy explains how to return cotton T-shirts and fleece hoodies bought from UKEXPO HOLDINGS LTD via ukexpoholdingsltd.com. It supplements UK statutory rights.

Contact before returning: info@ukexpoholdingsltd.com | +44 1344 456117. Do not send returns without authorisation.

2. Statutory rights

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose. Faulty items may entitle you to repair, replacement, or refund.

Online UK consumers generally have a 14-day cancellation right under the Consumer Contracts Regulations 2013, subject to conditions below.

3. Change-of-mind returns (14 days)

Cancel within 14 days of the day after delivery by emailing info@ukexpoholdingsltd.com with order number and items.

Return within 14 days of notifying us. Items must be unworn, unwashed, with tags attached, and in resaleable condition with original packaging where possible.

You pay return postage for change-of-mind unless we state otherwise.

4. Hygiene

We may refuse change-of-mind returns on items that show wear, washing, or removed tags. This does not affect rights for faulty goods (for example, fabric defects or incorrect GSM).

5. Faulty or wrong items

Contact us with photos and order number. We may replace or refund under consumer law and usually refund reasonable return postage for faulty or wrong size/item.

6. Exchanges

Email before returning to check size and colour stock. Use our size guide to reduce exchanges — we can advise on fit between relaxed and regular cuts.

7. How to return

1. Email info@ukexpoholdingsltd.com with order number and reason.
2. Receive return instructions and reference.
3. Pack flat or folded to avoid crease damage; use tracked delivery.
4. Include name and order number in the parcel.

8. Refunds

• To original payment method where possible after inspection.
• Change of mind: product price refunded; delivery charges may be non-refundable unless full order returned as stated in confirmation.
• Faulty: full refund including delivery where appropriate.
• Within 14 days of receiving return or proof of sending, as required by law.

9. Non-returnable (change of mind)

Custom or personalised items, or sealed goods once opened where hygiene applies. Faulty goods excepted.

10. Business customers

Consumer cancellation rights may not apply to trade purchases. Returns at our discretion unless faulty under applicable law.

11. Questions

Email info@ukexpoholdingsltd.com. See Shipping Policy and Service Policy.